Reputation Management

Reputation managementYour customers are talking. Are you listening?

Did you know two-thirds of people are more likely to buy from a local business if they find positive comments about it online?

Conversely, half are less likely to buy if online comments are negative.

Brand Reputation Management provides national brands with a look at the big picture. Take advantage of in-depth monitoring of your brand online. We monitor:

  • Online Testimonials. We capture testimonials from over 40 directories and provide them to you in easy to use roll up reporting.
  • 42+ Local Business Directories. Find out what consumers are saying about your brand on more than 40 of the most popular business directories.
  • Social Media Sites. Consumers express their views on social media sites. What are they saying about your brand?
  • Your Local Competition. What are consumers saying about the competition? Find out how your brand stacks up!

You receive real time alerts and/or summary reports with detailed information on how your brand is perceived online.


 

Online Testimonials

Online Testimonials - Reputation Management

“I love this place!”

“…can’t wait to go back.”

“…the bathrooms weren’t clean.”

“I go there all the time.”

Let’s face it people talk. And now days, not only do they talk to their friends and family, they post their opinions to online sites including Facebook, Yelp, Twitter, and Foursquare. Do you know what your customers are saying about you? With
Reputation Management, you can view all comments
about your business across a multitude of online sites.
Respond to what consumers are saying about you, both good and bad.

 

42+ Local Business Directories

Visibility

There’s nothing worse than knowing people want to spend money at your business, but pass you by because they can’t find you. When consumers find a wrong address or phone number online, you’ve likely lost a customer for life. Today’s consumer is on the go and won’t spend time trying to find the correct information. If it isn’t right the first time, they move on to the first competitor who has their info correct. Reputation Management ensures your contact information is correct by submitting to more than 40 local business directories.

 

Social Media

Social Media

Now more than ever an active social media engagement strategy is necessary. Brands are big business on social media sites with 45% of adults reporting they regularly visit a brand’s social media page. With Reputation Management, you don’t have to watch all your pages individually and you don’t have to wonder what consumers are saying on their own pages or on other sites. We monitor social media sites, including Facebook, Twitter and Foursquare, for mentions of your brand. Then we report back to you.

 

Competition

Competition

As important as it is to know what people are saying about your business, you also need to know what people are saying about the competition. Staying on top of the competition can give you strategic insight into what changes your business needs to make and what is on the horizon. Reputation Management provides a detailed accounting of what people are saying about the competition and how you rank in comparison.