Update: Google is Reviewing Your Reviews

When the COVID-19 situation first started to impact businesses, Google announced that there would be temporary delays and limitations related to Google My Business (GMB) listings.

Recently, Google announced they have begun to loosen these restrictions and delays. Here’s what you can expect:

Reviews

Review replies are now available.

Any reviews or user photos submitted for your business during the past several weeks have been retained by Google. They are now in the process of reviewing recently submitted reviews. This process is being completed by business category and will take a few weeks to complete. Approved reviews will be published on a gradual basis as they work through the backlog.

Photos for Google Maps

The same process is being followed for any photos submitted to update your Google Maps listing. Businesses can expect to see new photos appearing over the next several weeks.

Business Information Edits

Critical edits are being prioritized at this time. Other types of pending edits may be delayed.

Newly Created Listings, Claims and Verifications

Additional delays may be experienced as Google continues to struggle with limited capacity to approve and publish new listings, claims, and verifications for some types of businesses.