Integrating Telephone Leads and Live Chat for Increased Results
Get more from your marketing budget and increase ROI by combining the power of Google Analytics with telephone tracking and live chat interactions. Each of these powerful marketing tools, when combined with Google Analytics, can provide you with better results and more information about your customers.
Telephone Leads and Google Analytics
Combining telephone calls and Google Analytics allows you to track each phone call made by your customers to your company resulting in new valuable information about you customers. All of this is easily accomplished when you work with a company like Mongoose Metrics. Purchasing bulk toll free numbers from Mongoose Metrics, allows you to use unique phone numbers for individual marketing campaigns or product lines at a very reasonable price. By assigning each number to a hidden web page on your site including the Google Analytics tracking code, each phone call will trigger a visit to the hidden web page. This will then trigger Google Analytics to register the phone call as an event in its tracking system. By combining the numbers being tracked with your account in Google Analytics, you can see results including the phone number called, duration and date of the call. All of this information can help you to refine your marketing and increase ROI.
Live Chat and Google Analytics
Having the capability to chat with your customers while they are on your website is invaluable. Aside from the personal touch this provide, it allows you to get a better handle on what is working or not working on your site, with your marketing and how your customers are responding to your company. Using the services of a company like LivePerson, allows you this real time interaction. Combining LivePerson’s services with Google Analytics gets you a wealth of knowledge not before available. Some of the information available to you includes:
- volume and quality of live chats by geographic area
- the source and keywords that lead to the chat
- navigation paths that drive chats
The more you know about your clients the more successful you will be. By garnering this type of detailed information from telephone and live chat interactions, you will be able to modify your future messages and increase ROI.